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IBM: A World with 1 Trillion Connected Devices

cgseo — Tue, 08 Jun 2010 02:00:37 +0000

By 2015, it’s estimated there will be one trillion connected devices. People with pacemakers will be monitored by wireless systems. In the near future, automobiles will run on 64-bit, multi-core processors, running millions of lines of code. It’s a future that IBM believes will be increasingly dominated by a “system of systems,” where software scales on devices that interconnect to create a convergence of mechanical, electronic, and digital technologies. Sponsor It’s another example of how data is changing all aspects of how products are developed. It’s also a grand view of our future that almost seems like science fiction. IBM is making its pitch this week for a smarter planet. It’s almost like a mantra here at IBM Innovate where the company is positioning its Rational software as the environment for managing the massive complexities of managing products in a super connected world. IBM maintains that customers need to view products according to how they ft into complex systems that flow in and out of the organization. The system needs to be a core part of the product development. Fittingly, IBM announced Integrated Product Management today. The service brings together more than 30 IBM offerings from IBM Rational. IBM aside, the new complexities of developing products for a dynamic supply chain means changing view about product development. Companies are responding by developing Agile development processes. Test and development is moving to the cloud, helping companies get products more quickly into production. There are any number of examples for how the complex interconnections of data and connectivity will affect the enterprise. But perhaps the most immediate example comes from Apple. The iPod is an MP3 player with software. An iPhone is a product of interconnected systems. That’s a big reason for its success. It’s also a model for what we are seeing in a world with 1 trillion connected devices. Discuss

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IBM: A World with 1 Trillion Connected Devices

Real-Time Information and Its Role in the Emerging Social Supply Chain

cgseo — Sat, 05 Jun 2010 01:24:54 +0000

The term, “real-time,” surfaces as a theme in the enterprise but the context often varies depending on the discussion. Real-time can refer to microblogs for communicating in the enterprise. It can also refer to the real-time data that is aggregated from social networks. For example, Salesforce.com uses aggregated data from social networks to enhance customer service and sales. Sponsor But one of its most significant impacts is its part in the evolution of new supply chains that are emerging in the enterprise. Dion Hinchcliffe says real-time information is a core aspect of what is emerging in what he calls the social supply chain: “Employment of social supply chain sourcing and advanced B2B supply chain services that can be activated and harnessed in real-time to solve problems and meet challenges dynamically and effectively. Today’s Web APIs, which are directly made successful by the developer communities that make them up, will be transformed into enterprise social supply chains made up of partner communities and novel new network coordination systems.” In Hinchcliffe’s view, the social supply chain is starting to replace existing supply chain networks. Until quite recently, supply chains advanced through technological improvements. Now, cloud computing and open API’s are providing organizations with new ways to get real-time data into the enterprise. The foundation for this new supply chain are systems built upon a Web Oriented Architecture (WOA). According to Hinchcliffe, this environment is moving Web technologies and the Internet itself to the center of enterprise supply chains. Hinchcliffe: “The Internet version of all these trends could be said to have culminated in recent years in the concept of the mashup. These are products or services created entirely out of the components of other businesses and where ingenuity and insight are the single most important ingredients. In this world of on-demand supplier integration, the primary supply chain inputs of mashups usually are usually via real-time connection with strategic partners and not from the integrating organization.” So, out of this you can see how the Internet is affecting the way the enterprise operates. The cloud acts as the platform for services to provide data to third-parties. REST is the software infrastructure for the exchange. The value is in the real-time delivery. Mindtouch CEO Aaron Fulkerson gave an overview of the WOA at Gluecon. It’s a decent guide to REST and its function in WOA environments. Web Oriented Architecture (WOA) Gluecon, May 2010

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Real-Time Information and Its Role in the Emerging Social Supply Chain

SalesForce Ecosystem: Counting Carbon Credits in the Cloud

cgseo — Wed, 26 May 2010 16:00:00 +0000

Today, SalesForce partners FinancialForce , the first native accounting package for SalesForce.com, and CloudApps , a new breed of carbon management solution, announce their products integrate to enable carbon credits to be managed in accounting terms within the Salesforce platform. In reviewing this integration and observing the momentum of the ecosystem we see another clear example of the advantage in being both first in a new platform – and going native into it. This seems especially true in the cloud as it is positioned for massive growth. Sponsor Cloud and the Environment Carbon is a building block of life. It is also being looked at seriously (especially in Europe) as a new currency that counts the cost of doing business. The effort to reduce the carbon emissions going into the atmosphere is becoming a critical discussion in terms of both the future – and the present quarter. As legislation and credits have been established, accounting for these transactions has become a natural extension to managing the business. Cloud Apps – Platform for Carbon The process of carbon management includes a process of measurement, planning, and executing change. Cloud Apps has delivered a carbon platform for activating a program, this technology lives on the Force.com platform. Counting and monitoring the use of physical assets touches concept we cover in the ReadWriteWeb called the Internet of Things. In this case, monitors of activity can push data of real world changes directly into a decision management solution to make decisions. In this context, it seems like SalesForce Chatter platform will be a important piece of this puzzle, as information an processes continue to merge, basic communications and escalations will be a key part of making real-time decisions. FinancialForce – Native Matters FinancialForce is the first native accounting package on Force.com platform. We spoke with CEO, Jeremy Roche, and found that he described FinancialForce as “speaking SalesForce natively”. The company shares product feature screenshots on how the product maps workflows and generates reports on the state of the business. Shown here is a view of cash flow for the organization. The natural expansion of the SalesForce platform shows us several things that seem key to a thriving business environment. In particular, this partnership shows off the case of specialization of services that are complementary and worthwhile to business leadership. Perhaps it is too soon, but here’s one vote for Marc Benioff getting a nudge for the Nobel Prize . It’s one thing to build a case in Powerpoint, entirely another to command a platform. Have you counted your carbon today? Photo credit: otodo Discuss

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SalesForce Ecosystem: Counting Carbon Credits in the Cloud

Live Video Access for iPhone OS 4.0 Has AR Developers Excited

cgseo — Thu, 06 May 2010 21:10:00 +0000

When Steve Jobs and Apple announced some of the new features and APIs that would be available in the upcoming iPhone OS 4.0 upgrade , they managed to sneak in a feature that has gone largely unnoticed. On a slide showing a smattering of new APIs, “Full access to still and video camera data” sat quietly at the bottom of the screen, and when Jobs named off a few of the APIs, he left this one out. Mobile augmented reality (AR) developers, who have been champing at the bit for access to raw iPhone camera data insofar as to petition Apple for it , immediately took notice of the feature. Sponsor But wait, can’t apps already access the camera? Until OS 4.0, this was only partially true. Yes, developers could access the camera and include either stills or video in their applications, but the ability to actually analyze a live video feed has been severely hampered. Previously, applications could pull screenshots of a video feed at a rate of around 15 frames per second, but now these applications will be able to analyze the raw video feed. This will help applications that currently rely on analyzing video stills to complete their tasks much faster, and will open the door for new applications to process the live data for new types of visually aware apps. Mobile AR developers have been previously forced into creating “blind AR” apps that are merely using the video feed as a backdrop on which to place geo-tagged markers. With access to the raw video data, the environment being captured from the camera will now be able to play a much larger role in accurately placing these markers into 3D space. While in Colorado for Boulder Startup Week I’ve had the chance to chat about AR with a few developers and engineers who are excited for live video access in iPhone OS 4.0. Both Brendan O’Connor from SimpleGeo and Vikas Reddy from Occipital agree that this new API is a huge step forward for mobile AR applications – something both companies are looking to delve into further in the near future. Layar CEO Raimo van der Klein, who chatted with me via email Thursday, says the advancements in the new iPhone OS are “a great opportunity to improve Augmented Reality experiences” across the mobile platform. “We are very excited about this additional API,” he added. It will be very interesting to watch the advancements in mobile AR and other fields as developers start discovering new ways to make use of live video data. With a rumored front-facing camera coming to the next generation iPhone, mobile AR could also take some steps forward that will allow experiences much like those seen in desktop-based applications that use a webcam. For that to happen, however, developers have needed the access to live video data. Now they have just that. Discuss

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Live Video Access for iPhone OS 4.0 Has AR Developers Excited

China’s Social Gaming Landscape: What’s Coming Next

cgseo — Fri, 26 Mar 2010 00:00:00 +0000

It’s no longer a secret that China’s online gaming industry is booming, and growth is set to continue with companies such as Shanda Games , Netease and The9 leading the way. In 2009, China’s online gaming industry earned nearly $4 billion, growing 39.5% from 2008 . Each day, millions of high school students trying to forget the pressures of college entrance exams and young adults discontent with their jobs flock to Internet cafes to play online role-playing games. They’re part of China’s 384 million netizens , and they sit in front of rows of computers in dimly lighted smoke-filled rooms for upwards of eight hours at a time, living in virtual worlds to escape the pressures of contemporary Chinese life. Sponsor Guest author Joel Backaler writes The China Observer , an award-winning blog focused on Chinese technology trends and consumer culture. His writing has appeared in and he has been quoted by the Wall Street Journal China Journal, BusinessWeek, and Seeking Alpha. Joel is a Mandarin-speaking former Fulbright Fellow who has worked and lived in Taipei, Beijing and Singapore with Frontier Strategy Group. Follow Joel on Twitter . But beyond the Internet cafés, social games have emerged as a convenient alternative for students and workers alike to gain a sense of release and revitalize themselves before tackling the next assignment of the day in their everyday lives. They take breaks to tend to their garden on 5 Minutes’ Happy Farm (Kaixin Nongchang) farming game, or steal their friend’s car parking space on Kaixin001 ’s Qiang Chewei. RenRenWang (formerly Xiaonei), Kaixin001 and Tencent’s QQ Xiaoyou are leading SNS portals, and are the go-to sites to access China’s most popular gaming applications. The widespread popularity of social games is not solely limited to white collar workers in their 20s – social gaming appeals to China’s youth, their middle-aged parents, and even elderly retirees looking to share a common hobby with relatives spread throughout the country. The social gaming landscape is developing at an extremely rapid pace, with competition growing increasingly fierce by the day. What Makes a ‘Winning’ Social Game in China? The most popular social games in China are simple to play and appeal to a broad audience. These winning games take place in easily recognizable environments such as kitchens, gardens and parking lots, and only require a few clicks of a mouse to have a shared social gaming experience with your friends. Happy Farm is the most popular Chinese social game to date. Created by Shanghai-based social game developer 5 Minutes, the game is quite similar to Zynga’s FarmVille. Players own a virtual farm where they plant fruits and vegetables. They purchase supplies like seeds, pesticide and fertilizer at a virtual market. While part of the game is about growing and protecting your own harvest, the real fun is sneaking into your friends’ farms to steal their vegetables. The game is easy to learn, taps into traditional Chinese farming culture and is extremely addictive – appealing to the young, the old and everyone in between. Which Social Game Developers in China You Should Know About? 5 Minutes (五分钟) , CEO: Shaofei Gao 5 Minutes was founded in 2006 by three college students. In November 2008 it released Happy Farm (below) and achieved immediate success, partnering with leading SNS portals, and receiving a one-time multi-million Chinese RMB payment from Tencent for full rights to the game on its QQZone platform. At the end of 2009, 5 Minutes received $3.5 million in venture capital funding from Draper Fisher Jurvetson . Rekoo (热酷) , CEO: Yong Liu Founded in 2008, Rekoo is one of China’s leading social gaming developers with several domestic partners: RenRenWang, 51.com, Alibaba, Baidu and Sohu . Rekoo also has strategic overseas partnerships with Facebook, MIXI, Myspace and Cyworld. Rekoo’s most successful games are Sunshine Ranch and Animal Paradise. IsMole (奇矩互动) , CEO: Edwin Chen Founded in 2008, IsMole started off as a market-leading game developer for social networks, but quickly lost its competitive edge to others like 5 Minutes and Rekoo. IsMole’s is best known for its Xingfu Chufang (below) cooking social game that has been released in five different languages across seven countries on thirteen different SNS platforms. Kingnet Games (恺英网络) , CEO: Yue Wang Founded in 2008, Kingnet first released Tower of Babel in April 2009, and within three months had over 500,000 users. In July 2009 Kingnet received venture capital investment from KPCB China. In October 2009, Kingnet had over 2 million users on Facebook. Challenges Facing Social Game Developers Social game development in China has entered a period of tremendous growth, but it has yet to fully mature. Companies compete fiercely with varying levels of experience and capital to create the next winning game. Two major challenges have arisen as a result of this environment. 1. Lack of Innovation: There is an overall lack of diversity in gaming context. Copying is rampant amongst competitors – once a social game is proven successful, competitors begin producing their own versions. For example, there are numerous games that take place in farms such as 5 Minutes’ Happy Farm: Rekoo’s Sunshine Ranch, Kaixin001’s Kaixin Huayuan, and Zhiming Xingtong’s Happy Farmer. 2. Lack of Continuous Improvement: There is a tendency for developers to stop investing in the game after it is on the SNS platform. In some cases this is due to lack of sufficient capital, while others stop because they’re trying to make multiple games to obtain a quick return on investment. This lack of continuous improvement creates short game lifecycles, as user experience ultimately suffers, and a short period of success finally leads to replacement by the next popular game. To win in this environment over the long-term, it is unavoidable that operational costs will continue to rise, as developers must continuously improve the quality and uniqueness of their games to fend off domestic competition and maintain their market share. This Is Only The Beginning Despite these challenges, there is tremendous growth potential in social gaming in China. The first years of growth in China’s social game development have served as a foundation. The next few years will see a convergence between social games and 3G mobile gaming. The social game user base that is predominantly comprised of students and young white-collar workers will continue to grow with even more older players joining the crowd. While Chinese companies will continue to face a competitive market at home, the best companies will develop unique winning strategies domestically and localize them to win success overseas. In a recent interview, 5 Minute’s CEO Shaofei Gao was quoted as saying : “China’s netizens are becoming more mature, they are gradually becoming more accustomed to paying for gaming, and social gaming market opportunities will definitely continue to increase in the future.” Discuss

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China’s Social Gaming Landscape: What’s Coming Next

SenderOK: Email as a Facebook Connector and Social CRM Catalyst

cgseo — Wed, 24 Mar 2010 00:19:21 +0000

The effort to bring Facebook into the enterprise continues with more services using Outlook as a gateway to extend a contact network and use as a foundations for a CRM environment. SenderOK is one of the latest effiorts to give more context to email by showing a picture of the sender in an email message. Too bad it only works on Windows XP or Vista. Ugh. Sponsor But let’s take a look at the service as we are seeing more services that use email as a foundation for a social CRM environment. SenderOK compares itself to Microsoft’s Outlook Soclal Connector and Xobni , an email plug-in that provides a search and profile element for Outlook. But we hear a lot of criticism that Xobni is a memory hog and slows down computers. As one reader said about Xobni in our last post concerning Outlook plug-ins : “Interesting article, although I have my doubts about Xobni which I used for several months but had to uninstall as it had gotten to the point where it was nearly impossible to use (too slow). Harmony sounds promising; sharing documents in place of merely sending them as attachments (hence overloading the network) is becoming critical if one wants to keep only one copy and not scatter several around.” To be fair, Xobni is the leader in this space compared to other services. They have a loyal following. It makes sense that companies like SenderOK would go after this sector of the market. SenderOK features include a smart mapping capability to give a view of the person’s unread email across multiple accounts. It will also prioritize the email. Our interest stems from the SenderOK “business card” feature. Email includes an image of the person and their profile information in the header of the message. In Outlook Social Connector, the image of the sender blocks out the message. In Xobni, the image and contact information appears in a widget. We expect these services to proliferate as more startups turn their attention to Outlook as a way to build a user base. Xobni has proven that this approach works. Further, Google Apps now integrates with third party applications. Services such as Zoho CRM and Intuit are leveraging GMail integration to offer hybrid applications. Perhaps 2010 will be the year email is viewed more as a foundation than a nuisance to be eliminated. Discuss

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SenderOK: Email as a Facebook Connector and Social CRM Catalyst

Got Budget? Virtualization as Poster Child for Less Meetings

cgseo — Fri, 19 Mar 2010 02:00:00 +0000

McKesson is a global health care leader that has 26 operating companies. The centrial IT group had the vision to automate “the last mile” of IT planning, the budget approval process. We think of it as the budget approval dance, and when containing costs, it’s a ritual that can leave scars. This company has evolved to the point of improving the cost of budgeting, and making it faster and smarter by understanding the assets, services, and service delivery of IT. Budgeting can be painful because it can be in slow-motion. Contrast this with the real-time controls of such as VMware V-Motion and Amazon’s web service console and we see a great linkup for driving process change through budgeting. And driving budgeting by cloud and virtualization. We took a look at McKesson’s journey and the service catalog functions of NewScale , an IT services catalog company. Sponsor McKesson: Let’s Start with Less Meetings and Less 5mb Spreadsheets NewScale has customers like McKesson and Charles Schwab and competitors like HP, IBM, Tivoli. The company has been growing its customer base and helping stable-state enterprises to leverage Service Management. And that leads directly into cloud procurement. We tracked the use case at McKesson, where the company landed at the service desk in the cloud as a means to the end in their journey to build a low-impact budget process . We see a lot of benefit in this approach, where if successful, it would mean that the advantages to go with commodity pre-approved services dramatically improves the timing and effort of procurement. This is a lever that gives Finance a significant hand in the IT spend. Since cloud and virtualization offerings can be spun-up with service call, the cloud is well positioned to be there as budgeting and approval processes are automated. In phase one, the company reported significant progress in moving processes towards the service catalog. One click vs. Fill Out the Form In the end, the move towards enterprise standards may be won over simplicity. Is it less clicks to provision. This means connecting the dots between processes, systems, software, teams, and policy. To EC2, or to EC2 through Official Channels: That is the Question IT services management comes into the picture and could make a difference in how the business and technical contributors of organizations are rewarded for moving to a standard platform. Information Technology Infrastructure Library is tool set that has been given to IT managers to try to wrap standard language around IT service management. It gives the enterprise a common way to manage processes for IT and track the changes involved in building and operating systems. Services platforms like Amazon and Salesforce can be considered IT disinter-mediation. We all know a IT leader out there somewhere who is funding their project by credit card out in the cloud. IT, of course, knows this also (especially since they are likely watching your network traffic). One part of the service management offering is making it even easier than Amazon. Carrot, vs. stick. Service catalog management has the promise when it wraps things like Amazon’s EC2, or VMwares offerings, gives the enterprise a way to get the same service from the web. And, with budget approval and IT approval baked in, the carrot is there. All of IT moves towards transparency and IT processes as being measured as processes. In the ITIL community, there is discussion of the next layer of the library moving towards service delivery in the move towards ITIL Version 3. It’s easy to see that “provision server” becomes fully automated. Soon, all the IT functions below it become invisible. We see this as a future cloud inflection point, where instead of there “cloud services”, we are all in one. Zen Mashup What has been your experience in mashing ITIL, ITIL Service Delivery in your environment? Do your IT services flow like water? Discuss

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Got Budget? Virtualization as Poster Child for Less Meetings

Future: Amazon’s ‘Think Clouds’ are Data Aware

cgseo — Wed, 17 Mar 2010 23:00:00 +0000

At the RSA Keynote a few weeks back, Amazon’s Security Lead, Steve Riley participated on a panel with other security leaders of the industry. We were impressed with the openness of all of the participants, and particularly excited with the new concepts coming from at Amazon. Riley used a term that is being used within his part of Amazon, the “Think Cloud”. As we understand it from the discussion on stage, a Think Cloud is a “body of knowledge” that is a real-time information base of Amazon cloud that can be pivoted all the way down to the threads and individual data concurrency. It would be an index that acts like a control point that helps define movement of data through a servers and compute tasks. Looking at the journey from the data point of view, including data about the environment itself and how to repair itself when damaged and keep data concurrency in tact. Sponsor Here’s the RSA cloud security keynote to get a bit of inspiration to benefits of portable (cloud) computing. In this 30 minute discussion, there are several notable considerations from the contributors on how cloud security challenge can be thought of as a big opportunity and that perhaps now is time to debunk the myth that security is not a part of the cloud. We picked out a few of Riley’s comments that we believe are leading towards the idea of the Think Cloud and why Amazon may be there first. I/O Amazon knows it is critical to be able to have good inputs and outputs. And emphasizes ease of use even more than data portability standards themselves. Riley described a great use case where an un-named customer used Amazon for compute, another cloud provider for data processing, SalesForce for crunching, and then pushed the results to Facebook. Interconnection is happening and applications are already “using all the clouds out there”. In this case, all the way down to the consumer. When we look at this pattern, it we see parts that mimic the history of web in the enterprise. Back-end systems moving data around, optimizing, and passing it to the a web portal. And, the portal demanding “real time” updates for key pieces of data, while relying on batch for others. We can see that idea of a Think Cloud may come into this pattern to help set boundaries and checks so that when a piece of data passes through an Amazon, it is returned reliably, ever time. Perhaps a Think Cloud is a registry that does part of what a smart Enterprise Services Bus does when registered new applications for master data, that is keeps track of activity. In a way, we need to solve the cloud-equivalent “floating point” problem in the CPU of generations past in the computer itself. On the CPU math co-processor, the question was, “Does it know how to do math correctly every-time under all conditions?”. Perhaps the question in the cloud may be “Are all my customers still in the database even though that thread died?”, or “Do we have encryption set on every cpu that this user’s information is stored in memory or on disk”. Solving that problem of interchange the role the concept of Think Cloud might lead. Many legacy applications won’t make it to the cloud. At least, not as-is. Riley comments that “servers are disposable horsepower, they come, they go”. In other words, Since applications sit on top of servers, and servers are sinking into the cloud, applications will sink or swim based on how they migrate to this model. So, the first movers are “the rats” that have jump ship as it started to sink. Follow the rats, or drown. The tear-down of the server into the n-resource cloud breaks-or-suboptimizes server based applications in a fundamental way. Thinking back, this is very similar to web services revolution in the enterprise, where just because an application can export its data model, doesn’t mean it is optimized for web services, or API level interaction. We find this almost a reverse-trend to server virtualization, which has expanded the physical compute space. Perhaps we are finding that there is some new turf to be claimed on where the cloud reaches and virtualization ends. We like to think of it as “smart service bus” meets “smart application” on infinite resources. Infinite, or course, equaling the credit in your PayPal (or other) form of payment collection required by either, or both parties. As reported by The Register’s Cade Metz, Microsoft’s Steve Ballmer recently pointed out that this is a potential opportunity with Microsoft and Azure. Where, instead of “only” focusing on infrastructure clouds, the company is working towards a new programming model, Steve said on March 4, 2010. “I think Azure is very different than anything else on the market. I don’t think that anyone else is trying to redefine the programming model” When we look at the services recently in our post, Is Amazon’s Computing Fabric a New Economy , we noted a series of services outside of core computing that start evolving Amazon quickly down the path of a new development paradigm. Abstracting storage, network, monitoring, and perhaps in future security, in raw terms gives rise to new opportunities to bind them back together. Security is the topic for RSA. Compliance is the reason to get it right. If the computing model wants to be secure, it needs to know the assets and their relationships. As reported by Search Cloud Computing , Amazon’s Riley also tipped the audience at RSA that Amazon is weighing in on encryption as a service offerings. This is another example, where that now Amazon is supporting a new services such as Virtual Private Cloud, it moves one step closer the knowledge point for all the key assets, including their peers within the corporate network. We find this area, as well as certificate management, to be an area ripe for the type of thinking we see at Amazon. The problem to be solved isn’t a better routine, but is how to apply it tandem with the moving assets and data that is ever changing in demand. Perhaps We Needed to Get to Random, to Get to Secure We wonder if Amazon’s Think Cloud is something new, and if so, is a path towards solving the collision of the major parties in the network. If it joins network, storage, person, and server resources together, perhaps it is the brains of the next generation Internet. The winner will be the one that makes it simple, because as Devo on Chatroulette is proving, demand is asymmetric, and access control is from the eighties. Photo credit: RSA , Devo , Inc. Discuss

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Future: Amazon’s ‘Think Clouds’ are Data Aware

Privacy Is Not Dead: Danah Boyd Talks About Privacy at SXSW

cgseo — Sat, 13 Mar 2010 20:00:40 +0000

During today’s SXSW keynote , social media research Danah Boyd , who works for Microsoft Research New England and is a fellow at Harvard University’s Berkman Center for Internet and Society, talked about online privacy. Specifically, she focused on how users can navigate issues around online privacy and how developers can help them to do so. Sponsor Boyd, who has researched how mainstream users use social media for the last couple of years, argued that developers have to focus on questions about privacy and publicity as they use and develop these new applications and experiences. According to Boyd, privacy is not dead and users care about it – both online and offline – and often react quite violently when their expectations of privacy are broken. Google Buzz: Privacy Fail Looking at the example of Google Buzz , which she called a “privacy fail,” Boyd argued that Google didn’t do anything technically wrong when it release Buzz. Instead, Google made a number of non-technical mistakes that interrupted a set of social expectations its users had. Google’s mistakes: Building a public system in an environment that most people consider to be private (their email service). A lot of users actually believed that once they started using Buzz, Google would expose all of their private emails to the world. Google assumed that users would simply opt out if they didn’t want to participate. A lot of Google users, however, thought that they would cancel their Gmail accounts if the opted out of Buzz. Technologists assume that the optimal solution is the best and forget about social rituals. Boyd noted that users expect to be able to choose their friends, for example, a social ritual that Google interrupted when it automatically populated its users Buzz accounts with people they tended to send a lot of emails to. To explain these issues, Boyd distinguished between articulated networks (address books, Facebook, Twitter), behavioral networks (based on common behavior, location, etc.) and personal networks. According to Boyd, people don’t necessarily want to bring all of this info together (which Buzz did). Instead, they want to be able to separate different groups. It’s also important to remember that private and public are also not always clear binary opposites. While technology often makes it looks like this, in real life, things tend to get a lot messier. If you are out in a café, for example, you are in a public space, but you expect a certain community to be there – while you don’t expect others to be there – and you still expect a certain degree of privacy while you are talking to your friends. Facebook’s Privacy Fail Users generally don’t handle change well, which can have serious privacy implications. When Facebook asked its users to reevaluate their privacy settings a few months ago, the default choice was “everyone.” People encountered the Facebook popup with a notification about these changes, however, clicked through without reading it and suddenly all of their data was public. According to Facebook, only about 33% of users made changes. As Boyd noted in her talk, most Facebook users simply didn’t understand the privacy settings. Public by Default, Private by Effort By default, most conversations on social media services are now public, while making them private takes a conscious effort. By and large, teenagers, according to Boyd, are more conscious about what they can gain by being public, while adults worry more about what they could lose. That, however, can lead to shortsighted decisions and have serious consequences – something developers need to think about as they create their social media applications and especially aggregators. The Public-By-Default Environment is Not the Great Democratizer Just because something is publicly accessible, for example, doesn’t mean that people want it to be publicized. The launch of Facebook’s news stream, fore example, caught users by surprise as it broke the social contract on Facebook. While the data in the news stream had always been available, aggregating it violated the privacy expectations of most users. Developers, according to Boyd, have to ask themselves how the people whose content they are remixing and aggregating would feel if all of this data was suddenly available in one place. What Can Developers Do? There is no magical formula: privacy exists in social contexts and these contexts are complex and change constantly. For technologists, this is what makes it so hard to deal with these problems. Developers, said Boyd, have to learn to navigate these complexities and interact with their users. Developers also have to consider that privacy slip-ups can have real-world consequences for users. Developers have to ask themselves how they would feel if this information they aggregate would be disclosed. Just because you can see somebody, doesn’t mean they want to be seen. Wanting privacy is not about having something to hide, but about control and creating space to open up. Discuss

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Privacy Is Not Dead: Danah Boyd Talks About Privacy at SXSW

An Entrepreneur’s View On The Benefits of Coworking

cgseo — Wed, 10 Mar 2010 20:00:00 +0000

We’ve all heard of the big company that started as two guys in their garage, but these days, with startup organizations and incubators, more and more success stories seem to feature companies that built their success from group collaboration. One excellent example of how startups can take advantage of collaboration is to work in a coworking environment with other companies and entrepreneurs. Sponsor Tuesday I had the opportunity to chat with Harry Lin, CEO of Lottay , an online gifting service that has spent a large portion of its short history coworking with outside developers and entrepreneurs. Starting in October of last year, the company spent six weeks working in the offices of San Francisco-based Ruby on Rails development house Pivotal Labs . In December they moved into a space at the Ventura Ventures Technology Center where they work alongside other consumer Internet startups, sharing ideas and resources. “The thing about a startup is that you’re always under resourced; you never have enough people,” Lin told ReadWriteWeb Tuesday. “So the more you can make out of less, the better off your are, the faster you can go, and a startup is all about speed.” Lin, formerly the Vice President of ABC.com and General Manager of Evite , was brought on board at Lottay after the company received Series A funding in the summer of 2009. Below are some highlights from my discussion with Lin on the benefits of coworking environments for startups. How did Lottay benefit from the Pivotal Labs experience? We camped out at the Pivotal Labs office for the entire six weeks. We were in San Francisco and sitting in their office everyday with the two developers that were on our contract. The reason this worked better is that it was very intense and very concentrated; you had no other distractions. The other reason it was fantastic is that its a room full of 25 top notch Ruby on Rails developers. We were only paying for two of them in our engagement, but there were the other 23 sitting in that room working on various things. We would come up with a problem or a hurdle we couldn’t get over and we would just shout out, “Hey has anyone ever done this with a library?” and some guy would jump up and say, “Yeah, I’ve done that!” Voila! Problem solved. And that would happen all the time. So we were getting the benefit of this very open, huge brain trust that Pivotal had even though, technically speaking, we were just paying for the two guys. The third other thing I’d say was great about the environment is that they had other clients in there. So we got to meet, talk to, and get to know some other Internet companies, and that was really cool.” What is the experience like now in Ventura? There are 12 of us in this incubator here in the city of Ventura; it’s a very deliberate ecosystem the city is trying to push, and we’re part of that ecosystem. We all speak the same language, the same jargon, the same shorthand. If one of us comes up with a brilliant idea or an interesting strategic question, we’ll grab each other, white board it, sit in a room, chat in the hall way – the kind of random things that happen when you’re all physically located in the same place. The other thing that we benefit from is that because this is run by the city, we get a lot of support in the form of a fantastic rate on rent, free wifi, marketing and public relations, and they’ve helped us find recruits when we have openings to hire people. The city is more than just a landlord, they’re trying to jump-start this ecosystem. So you would suggest that early stage startups try to find coworking space? If possible, I would not do the “in your basement” or “in your garage by yourself”. Those are the legendary stories we like to hear about, but I think the majority of successful startups has had some kind of coworking environment. I worked for nine years in the Bay area and I know that while there are official incubators, there are also these offices where nine out of the ten companies there are high-tech companies. Being with other people who are doing the same thing is hugely beneficial. In the consumer Internet space, especially with how the Web has evolved over the last decade, everything is getting more social and more open, both in terms of the consumer behavior and in terms of the development and how things are produced. So it just stands to reason that in launching and trying to grow these types of businesses, you should be more social as well. I s there anything startups should avoid when in a coworking environment? It is tempting to do a lot of partnerships with other startups because you’re there, you know each other, you understand each other’s pains and trials and tribulations. Resist the temptation unless is makes a lot of sense. Usually what a startup needs by way of partnership is a large established company. What is your advice to the young startups out there looking to launch or grow their business? There will be 100 problems to solve every week. I can guarantee you that at least 75 of those problems have already been experienced and solved by someone else. That’s the problem with being in a garage or a bedroom by yourself; you’ll probably end up trying to solve those 75 problems yourself. When you’re colocated and coworking with other entrepreneurs, you can share. “Oh, you’ve got that problem? I’ve got that problem, and here’s the solution.” You can benefit from their learnings and not have to reinvent the wheel, which saves you a lot of time. Discuss

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An Entrepreneur’s View On The Benefits of Coworking